Pockit promises action over frozen accounts

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Beauty Sirikarn
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Dátum registrácie: Piatok, 5. Februára 2021, 06:54

Pockit promises action over frozen accounts

Príspevok od užívateľa Beauty Sirikarn » Streda, 7. Júla 2021, 07:33

Obrázok
The head of online pre-paid card firm Pockit has vowed to take action after admitting more than a thousand of its customers have had accounts frozen.

Virraj Jatania told Radio 4's Money Box programme that new processes would be introduced to address the failings.

Pockit provides accounts to more than half a million customers that it says are typically "financially underserved, low income, often unbanked consumers".

The UK financial regulator has said it is aware of issues with the company.

The Financial Conduct Authority (FCA) told Money Box it was engaging with Pockit to ensure the problems were being addressed as quickly as possible. สล็อต ฝาก-ถอน true wallet

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Pockit allows customers to load money on to a card and then, for a price, it offers many services that a bank would - such as faster payments and direct debits.

However, one Money Box listener, Sian, told the programme that her Pockit account had been locked on 9 March.

The company asked her to send identification documents so they could verify her account. She sent them on the same day but the account - containing £1,000 - is still locked. Sian says she desperately needs access to the money to pay for her car's service and MOT.

Another listener, Rob, told the programme he'd had an account with Pockit for years but it was blocked "out of the blue" last month. Like Sian he was asked to provide identification documents, which he did, but the account - containing £1,700 - remains locked. Rob says he now has debt collectors chasing him for money.

Both Sian and Rob told Money Box they had been frustrated with the poor customer service they had experienced, saying it was impossible to speak to someone on the phone and that emails would often go unanswered.

waxypaxy2
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Dátum registrácie: Utorok, 10. Augusta 2021, 11:52

Re: Pockit promises action over frozen accounts

Príspevok od užívateľa waxypaxy2 » Streda, 11. Augusta 2021, 08:06


jaipurescorts0010
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